Privacy Policy for Arctic Glass Treks

Arctic Glass Treks is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site and services related to travel itineraries, ceramic and glassblowing workshops, artisan tours, and educational programs.

Information We Collect

We collect various types of information to provide and improve our services.

• Personal Identification Information: This includes names, email addresses, phone numbers, postal addresses, and payment information (e.g., credit card details) when you book a trip, register for a workshop, or make an inquiry.
• Travel and Activity Preferences: Information about your interests, dietary restrictions, accessibility needs, and group preferences to tailor our travel itineraries, workshops, and tours to your specific requirements.
• Technical Data: Information automatically collected when you visit our site, including IP addresses, browser types, operating systems, referring URLs, and browsing patterns. This helps us understand how our site is used and improve its functionality.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.

How We Use Your Information

Your information is used for the following purposes:

• To Provide Services: To process your bookings, organize travel itineraries, ceramic art workshops, glassblowing experiences, and guided tours, and manage custom art travel packages and educational programs.
• Communication: To communicate with you regarding your bookings, provide updates, respond to your inquiries, and send relevant information about our services.
• Personalization: To customize your experience on our site and tailor our offerings to your interests and preferences.
• Improvement of Services: To analyze how our services are used, identify areas for improvement, and develop new features and offerings.
• Marketing: With your consent, we may use your information to send you promotional materials, newsletters, and special offers related to Arctic Glass Treks. You can opt out of these communications at any time.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our users.

Sharing Your Information

We may share your information with third parties only in specific circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business (e.g., payment processors, accommodation providers, local tour guides, transportation companies). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change of ownership or control.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption, and restricted access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.

Cookies

Our site uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them to improve navigation, analyze site usage, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, please note that some parts of our site may not function properly.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Arctic Glass Treks
• 789 Glacier View Cres.
• Suite 200
• Banff, AB, T1L 1C9
• Canada